Shipping & Delivery
IMPORTANT NOTES
DECEMBER GRADUATION PERIOD 10TH - 16TH DECEMBER
Graduation Period Delivery
Standard Delivery Time 6am - 6pm​
On-demand Delivery - Please contact us beforehand to schedule your specific 1 Hour Window delivery
Graduation Period Pick Up Time
Morning - 9 AM . Noon - 12 PM . Afternoon - 5 PM
(Please select your preferred pick up timeslot at checkout)
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Pick-up address 173 City Road, Southbank - Melbourne Tower Lobby
If you require a specific time of the day, please contact us directly, we will do our best to accommodate subject to availability.
SAME DAY DELIVERY / ON-DEMAND DELIVERY / OR DELIVERY TO LOCATIONS FURTHER AFIELD
Please contact us directly to see if we can accommodate.​
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Our standard order processing time is up to 3 business days.
Preserved or Dried arrangement can take up to 7 business days to be created.
During peak season week (ie Graduation Period, Valentine's Day, Mother's Day, etc) order processing time may take longer than usual,
we recommend to place your order well in advance.
All orders placed before 10am - where the product is available - generally will be delivered the next day or next delivery time available.
If you require specific date, please add your request date in the special request note. We will contact you should your requested date/time is not available.
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MELBOURNE WIDE
Flouergardn delivers Melbourne wide via our network of experienced professional drivers and couriers.
We deliver to residential home address, office or workplace, hospital, and many other areas.
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Please check our delivery zone for Melbourne Wide delivery.
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Standard and On Demand Delivery Rates
Selected Areas - AUD 5 (On Demand $15)
Zone 1 'Local Delivery' Within 5km - AUD 12 (On Demand $25)
Zone 2 'Local Delivery' Within 10km - AUD 19 (On Demand $40)
Zone 3 'Suburbs' Within 20km - AUD 35 (On demand please contact us directly)
Zone 4 'A Bit Further' Within 30km - AUD 48 (On demand please contact us directly)
'Far Out' More than 30km - Please contact us directly
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Additional flat rate surcharge may applicable for:
- large quantity, 3 or more items, extra large items, 2 or more Bridal Collection package.
- shopping centre and selected office building areas
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We offer flexible options to ensure fast a range of delivery options including:
Same day delivery/pick up, please contact us directly to see if we can accomodate your request.
Future delivery
Click and collect
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On Demand Delivery method is applicable for:
- all same day deliveries
- where Standard Delivery Services has been exhausted or not available.
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STANDARD DELIVERY WINDOW
All orders with Standard delivery rates will be delivered between 6am - 9pm using Flouergardn delivery schedule.
We can only provide a delivery window if requested,
as such we won't be able to notify each recipient on the exact delivery time.
Morning Delivery Time 6am - noon
Afternoon Delivery Time noon - 6pm
Evening Delivery Time 6 - 9 pm
Please note our delivery grace period is 5 minutes where we will make an attempt to contact the recipient
(ie: phone call or messages) during the delivery.
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If you require specific time of the day, please contact us directly to schedule your On-demand delivery window.
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ON DEMAND DELIVERY WINDOW
All orders with On-Demand delivery rates will be delivered between 1 hour window using your requested time.
Please contact us prior booking your delivery time to ensure that your preferred time is available.
Please note our delivery grace period is 5 minutes where we will make an attempt to contact the recipient
(ie: phone call or messages) during the delivery.
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The courier will have an authority to leave the goods unattended at the delivery
location, where we consider there to be a safe area, at your sole risk, unless you request otherwise
If your items fail to be delivered they will be returned to Flouergardn and the additional courier fee will be passed on to you. We will then store your order in our studio, all undelivered items will be disposed at the end of the day (COB 5pm)
A new delivery time and date can be requested at another additional charge or we can offer you a pick-up at our studio address.
Please note re-delivery fee will include fee to cover return delivery to Flouergardn studio.
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AUSTRALIA WIDE POSTAGE
We also offer Australia wide postage for selected items only via Australia Express Post.
AUD 25 flat rate up to 3kg - Available upon request only.
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Where order exceed 3kg, maximum size and Australia Post limitation,
we will separate the order accordingly and notify you for extra shipping cost.
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You will be notified via email once your order is ready or has been dispatched.
Due to COVID-19, we may experience some shipping delays and orders may take longer than usual.
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Please refer to the item list below for all eligible product via Australia Post or contact us directly for more information.
Flouergardn reserves the right to charge (payable by the customer) an administrative fee or extra supplies require for all non-eligible item orders made via Australia Post shipping.
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Please note all fresh flowers arrangements are not eligible for Australia Wide Postage method.
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Australia Wide postage Selected Items:
All Mini and Petite Signature Wrapped Everlasting arrangement - Must select Mailing Box Presentation
Ensemble Tea Time - Must select Mailing Box Presentation
Mini Éternelle - Must select Mailing Box Presentation
Beauté et Fleur Box
Belle Amie - Mini, Petite and Lovely size - Must select Mailing Box Presentation
Je T'adore Je T'aime
Little Daisy
Bunny Tails
Bouquet de Noël - Selected Sizes
Jardin de Noël - Selected Sizes
Ensemble de Noël
Starlight Wreath Custom Size up to 300mm DIA
Angel Wings Wreath
Snowflake Wreath
Goldie Wreath
Jolly Wreath
Oh-baby Wreath
Ensemble de Guirlande
All Mini Wreath Products
All Gift Toppers
Handmade Card
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Flouergardn reserves the right to charge an increased delivery charge (payable by the customer) under particular circumstances, which may include the delivery location being outside of the delivery areas listed, misspelled or incorrect delivery information provided at the time of order, or difficulty or delays caused by misleading information provided.
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We would encourage that you provide correct details as follow at checkout:
Section 1 Shipping Details: Sender Email Address, Recipient Full Contact Details and detailed delivery instructions if any.
Section 3 Payment: Sender Full Contact details (Name, Address and Phone number)
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STANDARD PICK UP HOURS
Monday - Friday: 8:30 - 9:00 (Morning) or by appointment . 17:30 - 18:00 (Evening) or by appointment
Saturday: 9:00 - 9:15 (Morning) or by appointment
Sunday - By appointment Only
For specific time of the day or same day pick up, please contact us directly, we will do our best to accomodate.
Pick-up address 173 City Road, Southbank - Melbourne Tower Apartment Lobby
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Please arrive on-time at your appointment time. Our pick-up grace period is 5 minutes.
If you are late and miss your appointment time, please contact us directly to arrange another pick up time.
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Returns & Refunds
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Due to the nature of perishable products,
we do not offer return, refund, return or exchanges if you change your mind after placing or receiving your order.
Please choose your order carefully.
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If you believe that the goods may be damaged or you have received the wrong item,
please contact us at hello@flouergardn.com so that we can evaluate the issue and come back to you with
a response as soon as possible.