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Privacy Policy

At Flouergardn, we are committed to protecting the personal information of all our customers. This Privacy Policy,  outlines our practices regarding the collection, use, disclosure, and handling of personal information.

Please read through our Privacy Policy carefully to understand how we manage your data.

Collection and Utilization of Personal and Sensitive Data

At Flouergardn, we gather personal and sensitive information through various channels. This includes instances where you register for membership, log onto our website, engage with us via phone, in person, or email, make purchases, subscribe to our mailing list, participate in competitions or promotions, or apply for positions within our business.

We collect this information to improve our products and services, provide our offerings to you, communicate effectively, offer promotional products, maintain a record of your orders, keep our customer database up-to-date, investigate complaints, investigate whether you are in breach of our terms and condition, verify your identity, notify you of job vacancies if you have applied, and comply with legal requirements. Your information may also be used for purposes related to these activities.

We collect and hold various types of personal and sensitive information, including your contact details (name, date of birth, business name, billing address, postal address, email address, fax number, and phone number), optional personal information you consent to provide (such as your interests, gender, or age), and survey responses about our business or website.

We ensure that personal and sensitive information is collected using fair and lawful means. Credit card details are not stored on our servers as we use secure payment gateways and third-party processors. If we receive unsolicited personal and sensitive information, we may destroy it or de-identify it if it is lawful and reasonable to do so.




Cookies are small data files placed on your device to store information. These cookies serve various purposes, enhancing your browsing experience on our website.

We employ authentication cookies to monitor your login status, session cookies to keep you logged in and track your activities until your browser session ends, and flash cookies to personalize your experience.

Our use of cookies extends to improving website performance by reporting errors, providing statistics on website usage, remembering your settings, identifying your login status, linking to social networks like Facebook and Instagram, and delivering tailored advertisements.

While cookies typically do not store personal or sensitive information, they may contain your IP address. However, rest assured that any data collected is anonymized and aggregated, ensuring your anonymity.

Should you wish to opt-out of cookie usage, you have the option to disable or delete cookies in your browser settings. However, please note that this may impact your overall browsing experience on our website.


To ensure the security of all credit card transactions, we implement industry-standard encryption protocols. When processing credit card transactions, we utilize third-party processors and payment gateways, which may be subject to change periodically. This practice allows for real-time payment processing while ensuring that we do not have access to your credit card numbers.

Additionally, we employ a robust database management system to store the majority of personal information. This system is equipped with various security features, including encryption, firewall protection, and anti-virus software. These measures are in place to safeguard the integrity and confidentiality of our data, providing you with peace of mind regarding the protection of your personal information.

Disclosure of Personal Information

We disclose your personal and sensitive information only for purposes directly related to our business operations. We do not share your information with third parties for payment, profit, or advantage. However, to facilitate our services, we may share your information with third-party partners, including technology service providers (such as internet and cloud service providers), couriers (like Australia Post, international postal entities, and other courier networks to process your delivery), data processors that analyze our website traffic or usage, agents performing tasks on our behalf (such as mailouts, debt collection, marketing, or advertising), our related corporate bodies, and legal entities as required by law.

We may disclose your information to third parties to provide the services you request, enhance our business operations, improve our services, products, and website, customize and promote services that may interest you, comply with legal obligations, or with your explicit consent.

By using our services, you consent to the disclosure of your personal and sensitive information to entities located overseas. We will take reasonable steps to ensure that these entities adhere to similar privacy legislation when handling your information.

Behavioural Advertising

We utilize your personal information to deliver targeted advertisements and marketing communications that we believe will be of interest to you. For example, we use Google Analytics to gain insights into how our customers use our site. For more information on how Google uses your personal information, please visit Google’s Privacy Policy. To opt out of Google Analytics, you can use this tool. Additionally, we share information about your site usage, purchases, and interactions with our ads on other websites with our advertising partners. This information is collected and shared either directly with our partners or through cookies and similar technologies, depending on your location and consent preferences.

You can opt out of targeted advertising through various platforms. For Facebook, visit their Ad Settings, and for Google, visit their Ad Settings

Change in Privacy Policy

To ensure our Privacy Policy remains up-to-date, we may periodically revise it to reflect changes in our practices or to address operational, legal, or regulatory requirements. Any modifications will become effective immediately upon being posted on this website. We encourage you to revisit this policy regularly to stay informed about how we safeguard your personal information.

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